Question 1

Domiciliary

Accepted Answer

Domiciliary care refers to caring for people who live in their own homes who require assistance with daily routines and encouragement to live independently and maintain their quality of life. Care-giving is typically tailored to meet the specific needs of the individual and can include:

• Personal care: Assistance with daily activities such as bathing, dressing, grooming, and toileting.
 • Household tasks: Help with cooking, cleaning, and laundry.
 • Medication support: Ensuring medications are taken as prescribed, including reminders or administering medications.
 • Companionship: Providing social interaction and emotional support to combat loneliness.
 • Specialised care: Support for individuals with specific health conditions, such as dementia or physical disabilities.

Our service will be provided by trained caregivers or healthcare professionals and can range from short visits of 30 minutes to 24-hour care, depending on the needs of the individual. It is a key component of community-based care systems, enabling individuals to remain in familiar surroundings with familiar faces while receiving the help they need.

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Question 2

Children and young people

Accepted Answer

We provide compassionate, tailored care services for children and young people, with or without disabilities. Our mission is to support their growth, independence, and well-being in the comfort of their own homes and communities.

What We Offer:
 • Personal care
 • Emotional and social support
 • Respite care
 • Support for play and development
 • Support for health and nutrition

We collaborate closely with families, offering guidance and emotional support to ensure the best outcomes for their children.

We are committed to creating a nurturing environment where every child and young person can thrive, regardless of their circumstances. Our care plans are personalised, flexible, and delivered by trained professionals who genuinely care.

Let us support your family—together, we can make a positive difference.

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Question 3

Dementia Care

Accepted Answer

At Medley Touch Care, we understand the unique challenges faced by individuals living with dementia and their families. Our dedicated dementia care services, provided within the comfort of your own home, aim to offer compassionate and personalised support to enhance the quality of life for our clients while promoting independence and dignity.

Each client is unique, and so are their needs. Our staff are specially trained in dementia care, equipping them with the knowledge and skills to manage the complexities of dementia.

Our team assists with daily activities such as:
 • personal hygiene
 • meal preparation
 • medication reminders
 • mobility support
 • Continence

Medley Touch Care is committed to delivering high-quality, compassionate care that empowers individuals with dementia to live fulfilling lives in familiar surroundings. We strive to provide peace of mind for families, knowing their loved ones are in capable and caring hands.

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Question 4

Live-in-care

Accepted Answer

People choose live-in care services for a variety of reasons.

At Medley Touch Care, we understand that staying in a familiar environment is key to comfort and peace of mind. Our live-in care service allows individuals to maintain their independence and remain in the haven of their own homes while receiving 24/7 support surrounded by personal belongings and memories.

Our professional staff live with the client, offering companionship and assistance with daily tasks tailored to their unique needs. These services include:
 • Personal Care: Assistance with bathing, dressing, grooming, and other hygiene needs.
 • Medication Support: Ensuring timely and accurate medication administration.
 • Meal Preparation: Planning and cooking nutritious meals tailored to dietary preferences or medical requirements.
 • Household Management: Light housekeeping, laundry, and ensuring a safe, clean living environment.
 • Mobility Assistance: Helping with movement in and around the home to maintain safety and independence.
 • Companionship: Providing emotional support and engaging in activities to enhance well-being.
 • Specialized Care: Catering to specific medical conditions, such as dementia or Parkinson's with trained professionals.

Our goal is to provide peace of mind for clients and their families while fostering a sense of dignity, independence, and comfort. Medley Touch Care live-in staff are carefully matched to each client to ensure compatibility, and all are thoroughly vetted and trained to deliver exceptional care.

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Question 5

Palliative care

Accepted Answer

Medley Touch Care offers a comprehensive and compassionate palliative care service, focused on improving the quality of life for patients with serious, life-limiting conditions. We recognise that everyone has unique needs, and our services address these through personalised, holistic care that can be provided in the comfort of their home.

Key features include:
 • Pain and Symptom Management
 • Emotional and Psychological Support
 • Collaboration with Healthcare Providers
 • End-of-Life Care
 • Cultural and Spiritual Sensitivity

At Medley Touch Care, we emphasise a patient-centred approach that blends clinical expertise with compassionate caregiving. By offering care in a familiar and supportive environment, we help patients live as comfortably as possible. Our team is here to listen, adjust, and deliver the highest standards of care tailored to each individual’s needs and desires. We strive to make every day meaningful for our patients and their families.
We are committed to ensuring that every patient receives the care, respect, and dignity they deserve.

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Question 6

Transportation

Accepted Answer

At Medley Touch Care, we take pride in offering dependable, efficient, and compassionate transport solutions tailored to individual and group needs.

Our comprehensive services include:
 • Non-Emergency Medical Transport (NEMT): Safe and comfortable transportation for patients needing assistance with GP appointments, physio sessions, or hospital visits.
 • Shopping Transfers: Reliable transportation to grocery stores, shopping centres, and errands, with assistance available for carrying and handling items as needed.

We are committed to delivering prompt, professional, and empathetic care in every ride, ensuring customer satisfaction and peace of mind.

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Question 7

Hospital appointment

Accepted Answer

Medley Touch Care offers professional, reliable, and compassionate transport services tailored for hospital appointments. We provide door-to-door transportation, ensuring patients arrive safely, on time, and stress-free for their medical visits.
Our services include:
 • Pick-up and Drop-off: Convenient transportation from home to hospital and back.
 • Assistance: Support from our friendly and trained drivers for boarding, alighting, and carrying essential items.
 • Timely Service: Punctual scheduling to meet appointment times and avoid delays.
 • Comfort and Care: A clean, comfortable, and safe ride, ensuring a relaxed journey for every patient.

Medley Touch Care is dedicated to making healthcare access easier and more comfortable, providing peace of mind to patients and their families.

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